Privacy Policy PH365 – User Personal Data Protection

Ph365 takes our responsibility to protect every user's privacy seriously. This Privacy Policy clearly explains how we collect, process, store, and protect your personal data when you use our platform — whether through the official ph365 website or mobile app.

This document applies to all registered users and visitors accessing the platform PH365. By continuing to use our services, you acknowledge that you have read and fully understood this Privacy Policy.

Ph365 only collects data necessary to provide a safe, seamless, and responsible service. The following are the categories of data we collect:

We do not collect sensitive data such as health information, political views, or religious beliefs unless specifically required by applicable laws or regulations.

Every piece of data we collect has a clear and legitimate purpose. ph365 uses your information for the following purposes:

• Account management — registers your account, verifies your identity, and ensures secure access to the platform.
• Transaction processing — manages deposits, withdrawals, and all financial activities associated with your account.
• Legal compliance — fulfils KYC (Know Your Customer), AML (Anti-Money Laundering), and other regulatory requirements.
• Platform security — detects and prevents fraud, hacking, unauthorized access, and other suspicious activities.
• Service communications — sends important account-related notices, security updates, and customer support responses.
• Service improvement — analyses usage patterns to improve platform performance, interface, and overall experience.
• Responsible gaming — monitors wagering patterns to identify users who may require additional support or protection.

Ph365 does not sell or rent your personal data to any party for commercial purposes. However, in certain situations, we may share your information with the following parties:

• Registered payment providers — to securely process your deposits and withdrawals through approved channels.
• Game software providers — third-party game providers offering games on our platform may receive game data necessary to run your game session.
• Regulatory authorities — PH365 complies with all lawful orders from government bodies, relevant authorities, or courts of competent jurisdiction.
• Technical service providers — companies that help us operate the platform (server hosting, cloud services, analytics) are subject to strict confidentiality agreements.

Ph365 uses cookies and similar tracking technologies to enhance your experience on the platform. The following are the types of cookies we use:

• Essential cookies — required for core platform functions such as login, session security, and cart management. These cookies cannot be disabled.
• Performance cookies — collects information on how you use the platform to help us identify and resolve technical issues.
• Functional cookies — saves your preferences such as language, display settings, and game preferences so you don't need to reconfigure them each time.
• Analytics cookies — helps us understand aggregate usage patterns to plan better platform improvements.

You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect platform functionality.

Ph365 continually invests in the latest security technologies and procedures to protect your personal data from unauthorised access, loss, or disclosure. The security measures we employ include:

• Data encryption in transit using TLS 1.3 and SSL 256-bit protocols.
• Encryption of stored data using the AES-256 algorithm for sensitive information.
• Active around-the-clock intrusion detection (IDS) and prevention (IPS) systems.
• Regular security audits conducted by independent, qualified third parties.
• Mandatory data security training for all ph365 staff with access to user data.
• A comprehensive incident response plan to manage any data breach swiftly and effectively.

Under Malaysia's PDPA and our policy, you have the following rights regarding your personal data that we hold:

• 1
  Right of Access You may request a copy of all personal data we hold about you at any time.
• 2
  Right to Rectification You have the right to request correction of any inaccurate or incomplete information in our records.
• 3
  Right to Erasure You may request deletion of your personal data, subject to applicable legal retention requirements.
• 4
  Right to Object You have the right to object to the processing of your data for direct marketing or analytics purposes.
• 5
  Right to Data Portability You may request your data in a structured, machine-readable format for transfer to another provider.

To exercise any of the above rights, please contact our customer support team. We will process your request within 30 working days.

Ph365 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable law. Our general data retention guidelines are as follows:

• Active account data — retained for the duration your account is active and up to 7 years after account closure for legal compliance purposes.
• Financial transaction records — retained for a minimum of 7 years in accordance with Malaysia's financial and tax regulatory requirements.
• Security & technical logs — retained for 90 days to 12 months depending on the log type and investigation requirements.
• Support communication data — retained for 3 years for reference and service quality assurance.
• Cookie data — until the session ends (session cookies) or up to 24 months (persistent cookies) depending on the cookie type.

Once the retention period expires, your data will be securely deleted or anonymised using approved procedures.

PH365 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new technologies, or updated legal requirements. We are committed to notifying you of any significant changes through:

• A clear notice on the platform's home page before changes take effect.
• A notification email will be sent to the address registered on your account.
• Update the "Updated" date at the top of this document.

If you have any questions, concerns, or complaints regarding how ph365 handles your personal data, our Data Protection Officer (DPO) team is ready to assist.

• Data Protection Email: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 via the chat icon on the platform
• Response Time: Within 1–3 business days for privacy-related inquiries

You can also refer to the FAQ us for answers to frequently asked questions, or the Responsible Gaming for information on user protection. To fully understand your rights and responsibilities as a user, please also refer to Terms and Conditions us.